Update on Kent and Sussex water supplies
Good evening,
We wanted to update you on the tap water supply issues which are currently affecting our customers across Sussex and Kent.
Customers in Lenham and Charing, Kent and Mayfield and Bolmore Village, Sussex have now seen their supplies restored. Approximately 5,500 customers in Cuckfield, Rotherfield, Blackboys, Crowborough and Wadhurst have intermittent supplies while we work to refill the pipeline network and undertake repairs.
In Kent, approximately 1,000 customers are without water in the Molash and Challock area.
We aim to have all customers’ supplies restored tonight, however supplies will be intermittent in Kent and Sussex for the coming days while we continue to find and fix further leaks.
Bottled water stations are still in operation across Kent and Sussex and will be until supplies are fully restored to all the customers. They are located in the following areas:
Rotherfield – Community centre, TN6 3LX
Wadhurst – Greyhound Inn, High Street, TN5 6AP
Crowborough – Pine Grove (adjacent to the library), TN6 1FE. Waitrose site now closed.
Challock – Side road off Church Lane, Village Green, TN25 4BS
Cuckfield – Beacon House, The Old Hospital car park (just off the Ardingly Road in Chapelfields)
Our Customer Care Team is working alongside staff volunteers to deliver bottled water direct to those customers on our priority services register who have health and mobility issues.
We would like to assure you that we are working around the clock and doing all we can to put as much water in the system and fix leaks to restore supplies to our customers.
We will keep our website, Facebook and Twitter pages updated with information and bottled water stations. If you could re-tweet and report these messages on your local pages, that would be appreciated to ensure that these messages get out to as many people as possible.
Best regards
Simon Earl
Operations Director
South East Water
